Reference

What You Agree To When You Use Taka Beet

These terms set out the rules for opening and using a Taka Beet account, including how deposits via bKash, Nagad, and Rocket are handled and what happens when disputes arise.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawLast updated periodicallyGoverns all account activity
Taka Beet What You Agree To When You Use Taka Beet
TERMS QUERIES HANDLED

Contact Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, wallet transactions, or a policy decision, our support team is here to help. Reach out through any of the channels below and include your registered account details so we can respond to the right account.

Team online

Live Chat

Start a chat directly from your account dashboard. Describe your terms query and our team will walk you through the relevant policy in plain language.

Email Support

Send your query to our support address. Include your account ID and the transaction reference if your question relates to a bKash, Nagad, or Rocket payment.

Help Centre

Our help section covers common account and payment questions. Check there first for quick answers before raising a full support ticket.

YOUR ACCOUNT PROTECTIONS

How We Handle Your Account and Data

These four points cover the practical side of how Taka Beet manages account data, security, and your right to request changes — so you know exactly where you stand before you reach the cashier.

Account Security

Your password and OTP are never stored in plain text. If you change your registered bKash or Nagad number, a fresh verification step confirms the update before the new wallet is active.

Data Retention

We hold your account records for as long as your account remains open and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered details — including your linked Rocket or bKash wallet — log in, go to account settings, and follow the wallet-change flow. Support can assist if the self-service step does not complete.

Common Questions About These Terms

Real questions we hear from account holders in Bangladesh about how these terms work in practice.

These terms apply to anyone who opens or uses a Taka Beet account. Access depends on your location and local law — accounts opened from ineligible regions may be restricted or closed.

We can update the terms at any time. You'll receive a notification through your registered account. Continuing to use the platform after the update date counts as acceptance of the new version.

Accounts are strictly personal. Sharing access is a breach of these terms and may result in suspension. Each account must be registered to one individual with one verified wallet — bKash, Nagad, or Rocket.

When you request a withdrawal, we confirm the destination wallet matches the one registered to your account. A quick OTP step through your Nagad, bKash, or Rocket app completes the verification before funds move.

Contact support immediately via live chat or email. Include your account ID and the approximate time of suspicious activity. We can place a temporary hold on the account while we investigate.

Send a request through email support with your registered account ID. We'll respond with a summary of the personal and transaction data held on your account within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.